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    NovelVox has partnered with Zoom to enhance the contact center experience for customers in healthcare, banking, finance, and insurance. This collaboration aims to empower agents to deliver personalized customer experiences. NovelVox, a contact center experience optimization company, has announced its partnership with Zoom Video Communications, Inc. to integrate the Zoom Contact Center experience with industry-specific agent desktop integrations. By embedding NovelVox’s Agent Accelerator within Zoom Contact Center, agents will have a unified view of customer information, enabling them to deliver personalized and connected experiences. Agent Accelerator is a tool that consolidates all the applications agents use when interacting with customers, including core industry apps, business applications, backend systems, databases, and CRMs. This comprehensive view of the customer journey on a single screen eliminates the need for agents to switch screens or leave their Zoom workspace, resulting in faster query resolution and improved service experiences for customers. Agent Accelerator is industry-optimized and can easily connect with core systems in healthcare, banking, finance, insurance, and credit unions. This capability, along with industry-specific features and ready templates, allows contact centers to optimize their performance according to their distinct industry requirements. Customer expectations from contact centers have evolved, with a demand for personalized and consistent service experiences across all channels. Customers expect agents to have access to their entire customer journey, eliminating the need to repeat information or experience long wait times and multiple call transfers. To meet these expectations, NovelVox and Zoom are joining forces to empower agents with all the information they need to deliver a superior customer experience from within the Zoom Contact Center. This integration and unification will be enabled by embedding NovelVox’s unified agent desktop within the Zoom apps framework. Additionally, the comprehensive library of 75+ third-party app integrations opens doors for exciting new integrations within Zoom Contact Center, particularly in customer experience-intensive sectors such as banking, finance, credit unions, healthcare, and insurance. NovelVox CEO, Amit Gandhi, expressed excitement about the partnership, stating that it is a significant milestone for NovelVox’s mission to transform contact centers into consolidated customer experience centers. The Unified Agent Desktop for Zoom Contact Center is just the first step towards achieving this goal. The company aims to continue innovating and deploying refined contact center integrations to bring efficiency and coherence into the customer experience. NovelVox is a global contact center software development firm dedicated to transforming the agent-customer experience and driving brand loyalty and customer advocacy. With a library of 75+ third-party app integrations, the company has pioneered agent experience with solutions like Unified Agent Desktop, Contact Center Wallboards, Reporting and Analytics, and more. Their 14 years of experience in developing, integrating, and refining contact center applications have served various industries such as banking, healthcare, telecom, education, government, and retail. For media inquiries, please contact Martin Katz at NovelVox. Source: NovelVox

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Home»Financial Services»B2Core, a top-tier CRM software used by brokers and exchanges worldwide, has recently announced several exciting new features with its latest update. These additions are designed to help financial companies operate more efficiently and effectively. The new features include event notifications, Telegram connectivity, and cTrader insights. With event notifications, users can receive alerts in real-time about important platform events and updates. This feature ensures that crucial information is promptly conveyed to users, allowing them to take appropriate actions as needed. The Telegram connectivity feature allows users to communicate via Telegram directly from the B2Core platform. This integration makes it easier for brokers to manage their communication with clients, which is especially important in fast-paced trading environments. Finally, the cTrader insights feature provides users with valuable data analytics to optimize their trading strategies. This feature includes customizable charts and graphs that help brokers track their performance and make informed decisions. Overall, B2Core’s latest update is poised to make a significant impact in the financial industry. By adding these powerful features, B2Core is helping brokers and exchanges operate more efficiently and stay on top of important updates and events.
Financial Services

B2Core, a top-tier CRM software used by brokers and exchanges worldwide, has recently announced several exciting new features with its latest update. These additions are designed to help financial companies operate more efficiently and effectively. The new features include event notifications, Telegram connectivity, and cTrader insights. With event notifications, users can receive alerts in real-time about important platform events and updates. This feature ensures that crucial information is promptly conveyed to users, allowing them to take appropriate actions as needed. The Telegram connectivity feature allows users to communicate via Telegram directly from the B2Core platform. This integration makes it easier for brokers to manage their communication with clients, which is especially important in fast-paced trading environments. Finally, the cTrader insights feature provides users with valuable data analytics to optimize their trading strategies. This feature includes customizable charts and graphs that help brokers track their performance and make informed decisions. Overall, B2Core’s latest update is poised to make a significant impact in the financial industry. By adding these powerful features, B2Core is helping brokers and exchanges operate more efficiently and stay on top of important updates and events.

James TaylorBy James TaylorMay 29, 2023Updated:May 29, 2023No Comments1 Min Read
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A writer and finance enthusiast who loves diving into the exciting world of stocks, commodities, forex, and crypto. I'm all about making the financial markets less intimidating and more accessible, so I write engaging content that simplifies complex concepts and shares practical investment strategies. Whether you're a seasoned investor or just getting started, I've got your back! But hey, life isn't all about work, right? On weekends, you'll find me hanging out and having a blast with my awesome friends and family. We love bonding over shared interests, trying out new adventures, and simply enjoying each other's company. Striking that balance between work and play is super important to me, because what's the point of success if you can't share it with the people you love? So, if you're up for some financial market insights and a good dose of weekend fun, stick around! Together, we'll navigate the money world and make the most of our time off. Let's learn, grow, and create memories along the way!

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