Apart from recreational activities like foosball, there are common methods to create a more positive work environment. These include practices such as remote/hybrid work schedules and looser hierarchical structures, which encourage collaboration, communication, and creativity.
Steve Jobs, the creator of Apple, is recognized for pioneering an alternative work culture. In 1997, when Jobs returned to Apple, he initiated a transformative shift in the company’s organizational structure. At that time, Apple followed a conventional corporate framework with separate business units, each responsible for its own profit and loss (P&L). However, Jobs observed that this traditional setup hindered innovation within the company.
Jobs eliminated the general managers of all organizational business units in a single day and implemented radical change. The entire company was consolidated under one P&L structure, and the functional departments of the business units were merged to form a unified and cohesive organization. Apple continues to adhere to this distinctive and enterprising organizational model, preserving the entrepreneurial spirit that fueled its early success. The five pillars of the Apple corporate culture are excellence, creativity, innovation, secrecy, and healthy competition.
Similar to Apple, Chargebacks911’s employee culture is essential to their cutting-edge innovation. The company began as a solo consultancy business and has now grown into an international firm with over 350 employees in the US, Europe, and Asia. Chargebacks911 continues to expand rapidly, introducing innovative fraud solutions for eCommerce merchants and driving industry progress through innovation.
To foster a workplace focused on constant innovation, Chargebacks911’s culture revolves around making employees feel fulfilled and supported. The company encourages philanthropic and social engagement at all levels, starting with the executives. Each employee can nominate a charity for the company’s Take Charge for Charity initiative, in which the company makes a weekly donation to a local community nonprofit. This program has been ongoing for nearly 300 consecutive weeks, providing support to organizations that employees care about.
Chargebacks911 has built a health-focused and inclusive culture, offering various in-office wellness activities for the physical and mental well-being of employees. In addition to an on-site gym and personal trainer, the company organizes company-wide potlucks, costume contests, massage therapy sessions, and out-of-office team-building activities such as laser tag and kickball tournaments.
“While these activities are fun, the true value of this type of company culture lies in their impact on our employees,” says Ben Bridwell, President of Chargebacks911 and Fi911. “We want to show our team that they are valued and create a fulfilling environment where hard work and fun can go hand in hand. We want them to be confident, supported, and motivated in reaching their goals and ambitions. As a result, our workforce is much more dedicated and motivated.”
Chargebacks911 was honored by the Tampa Bay Times as one of the region’s best workplaces in 2017. In 2023, the company has received five Top Workplaces USA awards for innovation and work-life flexibility.