Granite executives expressed pride about their team’s ability to surpass annual revenue goals and improve operational efficiencies in a challenging economy.
QUINCY, Mass. (PRWEB)
May 24, 2023
Granite Telecommunications, a provider of technology solutions to multi-location businesses and government agencies, has announced that it exceeded its annual revenue goal of $1.85 billion.
The company reported a revenue growth of $50 million since the third quarter of 2022, marking another achievement in its journey to reimagine the role of technology in enterprise solutions. In light of this accomplishment, Granite awarded $1,700 bonuses to all of its 2,250 employees – the largest company-wide bonus in its history.
Granite’s President and CEO Rob Hale praised the company’s brilliant performance in exceeding critical metrics that focus on customer satisfaction and enhancing the overall customer experience. Hale said that Granite had not only been helping clients with digital transformations but also adopting new technologies and processes to support multi-location enterprise customers. “This company-wide bonus is a well-deserved ‘thank you’ for Employee’s commitment to excellence,” he added.
Apart from surpassing the annual revenue goal, Granite also achieved multiple targets that aimed at improving the customer experience by delivering services promptly and effectively. The company has made significant investments to modernize its systems, resulting in a rating as one of the best customer services in the industry. As a result of this investment, Granite has successfully improved response times by 29% compared to the previous year.
Granite’s future objectives include achieving more financial goals and enhancing the overall customer experience by leveraging its investments in new systems and technologies. The company plans to reward its employees with more bonuses and incentives upon successful accomplishment of these goals.
Granite provides advanced technology solutions to businesses and government agencies throughout the United States and Canada. The $1.85 billion company serves more than two-thirds of Fortune 100 companies and has 1.75 million voice and data lines under management, supporting more than 650,000 locations. Since its establishment in 2002, Granite has simplified sourcing and management of voice, data, and cellular service, backed by a single point of contact and consolidated invoicing for all locations nationwide. Today, Granite supports customers with a wide range of services, including access, UCaaS, mobile voice and data, and MSP solutions for WAN, monitoring, and network management. Granite’s headquarters is in Quincy, Massachusetts, and it has 11 regional offices nationwide, click here for more information.
Don’t forget to share this article on your favorite social media platform: