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    NovelVox has partnered with Zoom to enhance the contact center experience for customers in healthcare, banking, finance, and insurance. This collaboration aims to empower agents to deliver personalized customer experiences. NovelVox, a contact center experience optimization company, has announced its partnership with Zoom Video Communications, Inc. to integrate the Zoom Contact Center experience with industry-specific agent desktop integrations. By embedding NovelVox’s Agent Accelerator within Zoom Contact Center, agents will have a unified view of customer information, enabling them to deliver personalized and connected experiences. Agent Accelerator is a tool that consolidates all the applications agents use when interacting with customers, including core industry apps, business applications, backend systems, databases, and CRMs. This comprehensive view of the customer journey on a single screen eliminates the need for agents to switch screens or leave their Zoom workspace, resulting in faster query resolution and improved service experiences for customers. Agent Accelerator is industry-optimized and can easily connect with core systems in healthcare, banking, finance, insurance, and credit unions. This capability, along with industry-specific features and ready templates, allows contact centers to optimize their performance according to their distinct industry requirements. Customer expectations from contact centers have evolved, with a demand for personalized and consistent service experiences across all channels. Customers expect agents to have access to their entire customer journey, eliminating the need to repeat information or experience long wait times and multiple call transfers. To meet these expectations, NovelVox and Zoom are joining forces to empower agents with all the information they need to deliver a superior customer experience from within the Zoom Contact Center. This integration and unification will be enabled by embedding NovelVox’s unified agent desktop within the Zoom apps framework. Additionally, the comprehensive library of 75+ third-party app integrations opens doors for exciting new integrations within Zoom Contact Center, particularly in customer experience-intensive sectors such as banking, finance, credit unions, healthcare, and insurance. NovelVox CEO, Amit Gandhi, expressed excitement about the partnership, stating that it is a significant milestone for NovelVox’s mission to transform contact centers into consolidated customer experience centers. The Unified Agent Desktop for Zoom Contact Center is just the first step towards achieving this goal. The company aims to continue innovating and deploying refined contact center integrations to bring efficiency and coherence into the customer experience. NovelVox is a global contact center software development firm dedicated to transforming the agent-customer experience and driving brand loyalty and customer advocacy. With a library of 75+ third-party app integrations, the company has pioneered agent experience with solutions like Unified Agent Desktop, Contact Center Wallboards, Reporting and Analytics, and more. Their 14 years of experience in developing, integrating, and refining contact center applications have served various industries such as banking, healthcare, telecom, education, government, and retail. For media inquiries, please contact Martin Katz at NovelVox. Source: NovelVox

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Home»Trending»Is Social Security Going Bankrupt? Most Older Adults Think So
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Is Social Security Going Bankrupt? Most Older Adults Think So

James TaylorBy James TaylorSeptember 19, 2023Updated:September 19, 2023No Comments4 Mins Read
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Social Security is a lifeline for millions of seniors. According to a 2023 survey from the Nationwide Retirement Institute, nearly one-quarter of adults aged 50 and older rely solely on their Social Security benefits for retirement income.

However, concerns about the future of the Social Security program have been growing due to a cash shortfall in recent years.

Image source: Getty Images.

The Nationwide survey found that around 75% of adults aged 50 and older worry that Social Security funding will run out in their lifetime. Additionally, 24% of adults across all age groups believe they won’t receive any benefits they’ve earned.

There is both good news and bad news about the future of Social Security. The good news is that the problem is not as severe as many think. The bad news is that there are still serious issues that could impact benefits.

When will Social Security run out of money?

There have been claims that the Social Security program is running out of funding and will go bankrupt in the coming years. While there is a financial shortfall, it’s not a complete depletion of funds.

Social Security benefits are primarily funded through payroll taxes paid by current workers. As long as these taxes continue to be paid, there will always be some money available to pay benefits.

However, in recent years, taxes haven’t been enough to fully fund benefits, resulting in a deficit. To bridge this gap, the Social Security Administration (SSA) has been using its trust funds. This has prevented benefit cuts so far.

But according to the SSA’s estimates, these trust funds are projected to run out by around 2034. After that, the funding from taxes and other income sources will only cover approximately 80% of future benefits.

In other words, while Social Security won’t completely run out of money, benefits could be reduced by up to 20% by 2034 if a solution isn’t found before then.

One more major hurdle

The cash shortfall is not the only challenge facing the program. Another hurdle is the loss of buying power for Social Security benefits over the years.

Although Social Security is designed to keep up with inflation through cost-of-living adjustments (COLAs), these adjustments have consistently lagged behind actual inflation rates. A 2022 report from The Senior Citizens League shows that Social Security has lost 40% of its buying power since 2000.

This means that benefits no longer stretch as far as they used to, and if this trend continues, Social Security may become even less reliable in the future. If you rely on monthly benefits in retirement, it may be wise to have a backup plan.

Steps you can take to protect your retirement

Increasing your savings is the most reliable way to reduce dependence on Social Security. While this may be challenging, saving even a small amount now can significantly help by the time you retire.

Another option is to delay claiming Social Security. Waiting until age 70 can increase your monthly benefits by at least 24% on top of your full benefit amount. This could amount to hundreds of dollars extra per month, and the increase is permanent. If benefit cuts or continued loss of buying power are likely, this boost can provide some cushion.

The future of Social Security remains uncertain. However, staying informed about program changes and taking proactive steps now can help prepare you for whatever may happen.

The $21,756 Social Security bonus most retirees completely overlook
If you’re behind on your retirement savings, learning about “Social Security secrets” could boost your income. For instance, a simple trick could increase your annual payments by $21,756. Maximizing your Social Security benefits can provide peace of mind in retirement. Discover more about these strategies here.

The Motley Fool has a disclosure policy.

The views and opinions expressed herein are the views and opinions of the author and do not necessarily reflect those of Nasdaq, Inc.

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A writer and finance enthusiast who loves diving into the exciting world of stocks, commodities, forex, and crypto. I'm all about making the financial markets less intimidating and more accessible, so I write engaging content that simplifies complex concepts and shares practical investment strategies. Whether you're a seasoned investor or just getting started, I've got your back! But hey, life isn't all about work, right? On weekends, you'll find me hanging out and having a blast with my awesome friends and family. We love bonding over shared interests, trying out new adventures, and simply enjoying each other's company. Striking that balance between work and play is super important to me, because what's the point of success if you can't share it with the people you love? So, if you're up for some financial market insights and a good dose of weekend fun, stick around! Together, we'll navigate the money world and make the most of our time off. Let's learn, grow, and create memories along the way!

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NovelVox has partnered with Zoom to enhance the contact center experience for customers in healthcare, banking, finance, and insurance. This collaboration aims to empower agents to deliver personalized customer experiences. NovelVox, a contact center experience optimization company, has announced its partnership with Zoom Video Communications, Inc. to integrate the Zoom Contact Center experience with industry-specific agent desktop integrations. By embedding NovelVox’s Agent Accelerator within Zoom Contact Center, agents will have a unified view of customer information, enabling them to deliver personalized and connected experiences. Agent Accelerator is a tool that consolidates all the applications agents use when interacting with customers, including core industry apps, business applications, backend systems, databases, and CRMs. This comprehensive view of the customer journey on a single screen eliminates the need for agents to switch screens or leave their Zoom workspace, resulting in faster query resolution and improved service experiences for customers. Agent Accelerator is industry-optimized and can easily connect with core systems in healthcare, banking, finance, insurance, and credit unions. This capability, along with industry-specific features and ready templates, allows contact centers to optimize their performance according to their distinct industry requirements. Customer expectations from contact centers have evolved, with a demand for personalized and consistent service experiences across all channels. Customers expect agents to have access to their entire customer journey, eliminating the need to repeat information or experience long wait times and multiple call transfers. To meet these expectations, NovelVox and Zoom are joining forces to empower agents with all the information they need to deliver a superior customer experience from within the Zoom Contact Center. This integration and unification will be enabled by embedding NovelVox’s unified agent desktop within the Zoom apps framework. Additionally, the comprehensive library of 75+ third-party app integrations opens doors for exciting new integrations within Zoom Contact Center, particularly in customer experience-intensive sectors such as banking, finance, credit unions, healthcare, and insurance. NovelVox CEO, Amit Gandhi, expressed excitement about the partnership, stating that it is a significant milestone for NovelVox’s mission to transform contact centers into consolidated customer experience centers. The Unified Agent Desktop for Zoom Contact Center is just the first step towards achieving this goal. The company aims to continue innovating and deploying refined contact center integrations to bring efficiency and coherence into the customer experience. NovelVox is a global contact center software development firm dedicated to transforming the agent-customer experience and driving brand loyalty and customer advocacy. With a library of 75+ third-party app integrations, the company has pioneered agent experience with solutions like Unified Agent Desktop, Contact Center Wallboards, Reporting and Analytics, and more. Their 14 years of experience in developing, integrating, and refining contact center applications have served various industries such as banking, healthcare, telecom, education, government, and retail. For media inquiries, please contact Martin Katz at NovelVox. Source: NovelVox

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