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    NovelVox has partnered with Zoom to enhance the contact center experience for customers in healthcare, banking, finance, and insurance. This collaboration aims to empower agents to deliver personalized customer experiences. NovelVox, a contact center experience optimization company, has announced its partnership with Zoom Video Communications, Inc. to integrate the Zoom Contact Center experience with industry-specific agent desktop integrations. By embedding NovelVox’s Agent Accelerator within Zoom Contact Center, agents will have a unified view of customer information, enabling them to deliver personalized and connected experiences. Agent Accelerator is a tool that consolidates all the applications agents use when interacting with customers, including core industry apps, business applications, backend systems, databases, and CRMs. This comprehensive view of the customer journey on a single screen eliminates the need for agents to switch screens or leave their Zoom workspace, resulting in faster query resolution and improved service experiences for customers. Agent Accelerator is industry-optimized and can easily connect with core systems in healthcare, banking, finance, insurance, and credit unions. This capability, along with industry-specific features and ready templates, allows contact centers to optimize their performance according to their distinct industry requirements. Customer expectations from contact centers have evolved, with a demand for personalized and consistent service experiences across all channels. Customers expect agents to have access to their entire customer journey, eliminating the need to repeat information or experience long wait times and multiple call transfers. To meet these expectations, NovelVox and Zoom are joining forces to empower agents with all the information they need to deliver a superior customer experience from within the Zoom Contact Center. This integration and unification will be enabled by embedding NovelVox’s unified agent desktop within the Zoom apps framework. Additionally, the comprehensive library of 75+ third-party app integrations opens doors for exciting new integrations within Zoom Contact Center, particularly in customer experience-intensive sectors such as banking, finance, credit unions, healthcare, and insurance. NovelVox CEO, Amit Gandhi, expressed excitement about the partnership, stating that it is a significant milestone for NovelVox’s mission to transform contact centers into consolidated customer experience centers. The Unified Agent Desktop for Zoom Contact Center is just the first step towards achieving this goal. The company aims to continue innovating and deploying refined contact center integrations to bring efficiency and coherence into the customer experience. NovelVox is a global contact center software development firm dedicated to transforming the agent-customer experience and driving brand loyalty and customer advocacy. With a library of 75+ third-party app integrations, the company has pioneered agent experience with solutions like Unified Agent Desktop, Contact Center Wallboards, Reporting and Analytics, and more. Their 14 years of experience in developing, integrating, and refining contact center applications have served various industries such as banking, healthcare, telecom, education, government, and retail. For media inquiries, please contact Martin Katz at NovelVox. Source: NovelVox

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Home»Press Releases»Stanley R. Freidel Celebrated for Dedication to the Field of Law
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Stanley R. Freidel Celebrated for Dedication to the Field of Law

James TaylorBy James TaylorSeptember 19, 2023Updated:September 19, 2023No Comments2 Mins Read
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Over the years, he specialized in various areas of law, including employment discrimination law, matrimonial law, and workers’ compensation law.

MOUNT LAUREL, NJ, September 19, 2023 /24-7PressRelease/ — Stanley R. Freidel has been featured in Marquis Who’s Who. In Marquis Who’s Who, individuals are selected based on current reference value and factors such as their position, notable accomplishments, visibility, and prominence in their field.

After dedicating himself to the field of law for 30 years, Mr. Freidel retired from his work as an attorney at the Law Office of S. Robert Freidel. Over the years, he specialized in various areas of law, including employment discrimination law, matrimonial law, and workers’ compensation law. Before starting his legal career, Mr. Freidel worked as a regional trainer coordinator for CVS while studying for his JD.

In addition to his work, Mr. Freidel has made contributions to his community as the district governor of the New Jersey chapter of Lions Club International. He aims to help the organization reach 1.5 million members by July 2027 and is currently organizing a symposium on human trafficking. Mr. Freidel earned a Bachelor of Arts in history from Rider University in 1976 and later graduated from Widener University’s School of Law with a JD.

Mr. Freidel has received three Presidential Medals from Lions Club International in 2016, 2017, and 2020, as well as two Governor’s Excellence Awards from the same organization. He has also been inducted into Who’s Who Among American High School Students. One of his career highlights is being a successful leader at Lions Club International and co-hosting the Lions Flight for Sight Hot Air Balloon Festival.

Mr. Freidel attributes his success to his self-motivation and love for challenges. Looking ahead, he aims to continue growing his career and become the global membership team leader for the New Jersey Lions Multiple District 16. He also plans to complete and publish a book about the history of the New Jersey chapter of Lions Club International.

About Marquis Who’s Who®:

Since 1899, Marquis Who’s Who® has been documenting the lives of accomplished individuals and innovators from various fields, including politics, business, medicine, law, education, art, religion, and entertainment. Marquis® publications are relied upon by researchers, journalists, librarians, and executive search firms worldwide. More information can be found at the official Marquis Who’s Who® website: www.marquiswhoswho.com.

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A writer and finance enthusiast who loves diving into the exciting world of stocks, commodities, forex, and crypto. I'm all about making the financial markets less intimidating and more accessible, so I write engaging content that simplifies complex concepts and shares practical investment strategies. Whether you're a seasoned investor or just getting started, I've got your back! But hey, life isn't all about work, right? On weekends, you'll find me hanging out and having a blast with my awesome friends and family. We love bonding over shared interests, trying out new adventures, and simply enjoying each other's company. Striking that balance between work and play is super important to me, because what's the point of success if you can't share it with the people you love? So, if you're up for some financial market insights and a good dose of weekend fun, stick around! Together, we'll navigate the money world and make the most of our time off. Let's learn, grow, and create memories along the way!

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NovelVox has partnered with Zoom to enhance the contact center experience for customers in healthcare, banking, finance, and insurance. This collaboration aims to empower agents to deliver personalized customer experiences. NovelVox, a contact center experience optimization company, has announced its partnership with Zoom Video Communications, Inc. to integrate the Zoom Contact Center experience with industry-specific agent desktop integrations. By embedding NovelVox’s Agent Accelerator within Zoom Contact Center, agents will have a unified view of customer information, enabling them to deliver personalized and connected experiences. Agent Accelerator is a tool that consolidates all the applications agents use when interacting with customers, including core industry apps, business applications, backend systems, databases, and CRMs. This comprehensive view of the customer journey on a single screen eliminates the need for agents to switch screens or leave their Zoom workspace, resulting in faster query resolution and improved service experiences for customers. Agent Accelerator is industry-optimized and can easily connect with core systems in healthcare, banking, finance, insurance, and credit unions. This capability, along with industry-specific features and ready templates, allows contact centers to optimize their performance according to their distinct industry requirements. Customer expectations from contact centers have evolved, with a demand for personalized and consistent service experiences across all channels. Customers expect agents to have access to their entire customer journey, eliminating the need to repeat information or experience long wait times and multiple call transfers. To meet these expectations, NovelVox and Zoom are joining forces to empower agents with all the information they need to deliver a superior customer experience from within the Zoom Contact Center. This integration and unification will be enabled by embedding NovelVox’s unified agent desktop within the Zoom apps framework. Additionally, the comprehensive library of 75+ third-party app integrations opens doors for exciting new integrations within Zoom Contact Center, particularly in customer experience-intensive sectors such as banking, finance, credit unions, healthcare, and insurance. NovelVox CEO, Amit Gandhi, expressed excitement about the partnership, stating that it is a significant milestone for NovelVox’s mission to transform contact centers into consolidated customer experience centers. The Unified Agent Desktop for Zoom Contact Center is just the first step towards achieving this goal. The company aims to continue innovating and deploying refined contact center integrations to bring efficiency and coherence into the customer experience. NovelVox is a global contact center software development firm dedicated to transforming the agent-customer experience and driving brand loyalty and customer advocacy. With a library of 75+ third-party app integrations, the company has pioneered agent experience with solutions like Unified Agent Desktop, Contact Center Wallboards, Reporting and Analytics, and more. Their 14 years of experience in developing, integrating, and refining contact center applications have served various industries such as banking, healthcare, telecom, education, government, and retail. For media inquiries, please contact Martin Katz at NovelVox. Source: NovelVox

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