According to Joe Levy, CEO of Uplevel: “The insights from this survey show us that CTOs and developers need a better way to more effectively communicate and share metrics about people, process, and operational health across the organization.”
May 24, 2023
A survey of over 350 software developers in the U.S conducted by Uplevel and Atomik Research found that there is a significant communication gap between CTOs and their teams. Many CTOs are not aware of their teams’ work and struggle to communicate engineering direction and value up, down, and across the organization.
“Measurement of software engineering and its impact on the business is still in its infancy. While every company is fast becoming a software company, they don’t all know how to build and deliver software or manage successful technology teams that tightly align to business outcomes. The tools and processes they use to overcome this lack of understanding are insufficient, objective, and manual, delivering static information that immediately goes stale.” explained Joe Levy, CEO of Uplevel
The survey shows that 33% of developers believe that most engineering roadblocks go unnoticed by their leaders, highlighting struggles with visibility and alignment across all levels of engineering. Respondents reported that CTOs make significant strategic decisions without realizing the negative impact on their team (56%), move people around on projects or tasks without knowing the full implications (51%), and can overwork their developers (44%) when they don’t know what their engineering teams are working on. Additionally, 96% of developers opined that not knowing what their leadership team is working on is detrimental to the larger team.
The survey shows that 30% of respondents noted that their engineering leaders rely solely on gut feelings to measure team effectiveness. Respondents indicated that CTOs use meetings/conversations (57%), engineering insights & intelligence tools (57%), messages/emails (53%) and surveys (46%) to get visibility into their teams. Furthermore, 88% of respondents found insights and intelligence tools beneficial and accurate when measuring engineering effectiveness. But, 91% of developers are unhappy with the actual metrics their leadership teams are measuring using these tools. Respondents wished their CTOs were measuring and tracking data on hours worked (to indicate burnout) (52%), allocation data (what developers are working on) (49%), and available Deep Work (focus) time (46%) to support their teams.
The survey also found that remote and asynchronous work isn’t ideal for developers as 27% of respondents listed async (Slack, email, Notion) as their preference for communication.
In conclusion, engineering organizations have to resolve communication gaps, measure engineering effectiveness using appropriate metrics, and improve visibility and alignment across all levels of engineering. Learn more about this report here.
Uplevel is an Engineering Intelligence Platform that combines machine learning and comprehensive engineering analytics to turn data from standard developer tools into actionable insights for improving organizational health. Uplevel helps engineering leaders remove bottlenecks, improve decision-making, and enable communication up, down, and across the organization. It also helps developers focus on high-impact projects, reduces waste, increases revenue, and accelerates impact. Uplevel is headquartered in Seattle, WA. Learn more at http://www.uplevelteam.com.
mPR, Inc. for Uplevel
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