• Home
  • Sector News
    • Technology
    • Energy
    • Financial Services
  • Opinion and Analysis
    • Market Overview
      • Opinion
      • Technical Analysis
      • Fundamental Analysis
      • Investment Idea
    • Stock Market
      • Opinion
      • Technical Analysis
      • Fundamental Analysis
      • Stock Pick
  • Virtus Report

Subscribe to stay informed!

Discover hidden stock market gems and stay up to date with our weekly email newsletter and individual stock ideas

What's Hot

Domaine Des Etangs, Auberge Resorts Collection Voted No. 1 Hotel in France by Readers of CondI Nast Traveler

October 3, 2023

Wedbush Initiates Coverage of First Industrial Realty Trust (FR) with Outperform Recommendation

October 3, 2023

Lilly’s Eczema Candidate Lebrikizumab Faces FDA Rejection

October 3, 2023
Telegram RSS
  • Government
  • Press Releases
  • Stock Market
  • Top Stories
  • Trading Insights
  • Trending
  • About Us
Telegram RSS
Virtus Junxit EquitiesVirtus Junxit Equities
  • Home
  • Sector News
    1. Technology
    2. Energy
    3. Financial Services
    4. View All

    NovelVox has partnered with Zoom to enhance the contact center experience for customers in healthcare, banking, finance, and insurance. This collaboration aims to empower agents to deliver personalized customer experiences. NovelVox, a contact center experience optimization company, has announced its partnership with Zoom Video Communications, Inc. to integrate the Zoom Contact Center experience with industry-specific agent desktop integrations. By embedding NovelVox’s Agent Accelerator within Zoom Contact Center, agents will have a unified view of customer information, enabling them to deliver personalized and connected experiences. Agent Accelerator is a tool that consolidates all the applications agents use when interacting with customers, including core industry apps, business applications, backend systems, databases, and CRMs. This comprehensive view of the customer journey on a single screen eliminates the need for agents to switch screens or leave their Zoom workspace, resulting in faster query resolution and improved service experiences for customers. Agent Accelerator is industry-optimized and can easily connect with core systems in healthcare, banking, finance, insurance, and credit unions. This capability, along with industry-specific features and ready templates, allows contact centers to optimize their performance according to their distinct industry requirements. Customer expectations from contact centers have evolved, with a demand for personalized and consistent service experiences across all channels. Customers expect agents to have access to their entire customer journey, eliminating the need to repeat information or experience long wait times and multiple call transfers. To meet these expectations, NovelVox and Zoom are joining forces to empower agents with all the information they need to deliver a superior customer experience from within the Zoom Contact Center. This integration and unification will be enabled by embedding NovelVox’s unified agent desktop within the Zoom apps framework. Additionally, the comprehensive library of 75+ third-party app integrations opens doors for exciting new integrations within Zoom Contact Center, particularly in customer experience-intensive sectors such as banking, finance, credit unions, healthcare, and insurance. NovelVox CEO, Amit Gandhi, expressed excitement about the partnership, stating that it is a significant milestone for NovelVox’s mission to transform contact centers into consolidated customer experience centers. The Unified Agent Desktop for Zoom Contact Center is just the first step towards achieving this goal. The company aims to continue innovating and deploying refined contact center integrations to bring efficiency and coherence into the customer experience. NovelVox is a global contact center software development firm dedicated to transforming the agent-customer experience and driving brand loyalty and customer advocacy. With a library of 75+ third-party app integrations, the company has pioneered agent experience with solutions like Unified Agent Desktop, Contact Center Wallboards, Reporting and Analytics, and more. Their 14 years of experience in developing, integrating, and refining contact center applications have served various industries such as banking, healthcare, telecom, education, government, and retail. For media inquiries, please contact Martin Katz at NovelVox. Source: NovelVox

    October 3, 2023

    Why This Tesla Analyst Stays Bullish On EV Giant Despite Q3 Delivery Miss – Tesla (NASDAQ:TSLA)

    October 3, 2023

    Corstrata Receives Telehealth/Telemedicine Agreement with Premier, Inc.

    October 3, 2023

    Charting a New Path in Mental Healthcare with an Audacious Growth Vision

    October 3, 2023

    MP Biomedicals Announces Investment in a Biotechnology Campus in Solon, Ohio

    October 3, 2023

    ‘Do Not Ever Divest of Hydrocarbons’

    October 3, 2023

    Computer Numerical Control Machines Market Analysis Report 2023-2030: CNC Machines Offer Automation Advantages, but High Initial Investments Could Restrict Market Growth

    October 2, 2023

    Haizol Takes a Leap into the Future with Groundbreaking AI Technology

    October 2, 2023

    Enrichly Wins Venture Atlanta 2023 Startup Showcase Live

    October 3, 2023

    Stock Index Futures Drop Before U.S. JOLTs Report, Focus on U.S. Interest Rates

    October 3, 2023

    Identity Monitoring and Protection Brand IDStrong Launches Updated UI/UX with New Features

    October 3, 2023

    Valtas Group Announces Expansion with New Office in Colorado

    October 3, 2023

    Domaine Des Etangs, Auberge Resorts Collection Voted No. 1 Hotel in France by Readers of CondI Nast Traveler

    October 3, 2023

    Wedbush Initiates Coverage of First Industrial Realty Trust (FR) with Outperform Recommendation

    October 3, 2023

    Lilly’s Eczema Candidate Lebrikizumab Faces FDA Rejection

    October 3, 2023

    NVIDIA To Rally Over 67%? Here Are 10 Other Analyst Forecasts For Tuesday – ChargePoint Hldgs (NYSE:CHPT), Delta Air Lines (NYSE:DAL)

    October 3, 2023
  • Opinion and Analysis
    • Market Overview
      • Opinion
      • Technical Analysis
      • Fundamental Analysis
      • Investment Idea
    • Stock Market
      • Opinion
      • Technical Analysis
      • Fundamental Analysis
      • Stock Pick
  • Virtus Report
Get Access
Virtus Junxit EquitiesVirtus Junxit Equities
Home»Technology»Tim Cook Defends Apple’s Stance: Why Cupertino Won’t Abandon Elon Musk’s X Amid ADL Controversy – Apple (NASDAQ:AAPL)
Technology

Tim Cook Defends Apple’s Stance: Why Cupertino Won’t Abandon Elon Musk’s X Amid ADL Controversy – Apple (NASDAQ:AAPL)

James TaylorBy James TaylorSeptember 18, 2023Updated:September 18, 2023No Comments2 Mins Read
Facebook Twitter Pinterest LinkedIn Tumblr Email
Share
Facebook Twitter LinkedIn Pinterest Email



In an interview over the weekend, Apple Inc. AAPL CEO Tim Cook discussed the company’s continued presence on Elon Musk’s X, formerly Twiter, amid the allegations from the Anti-Defamation League or ADL.

What Happened: During the interview with CBS Sunday Morning, Cook addressed concerns regarding Apple’s advertising on X, reiterating the platform’s importance while acknowledging its drawbacks.

The CEO said, “Twitter’s an important property. I like the concept that it’s there for discourse, and there is a town square. There’s also some things that I don’t like.”

He firmly condemned antisemitism, stating, “Antisemitism is abhorrent, just point blank, there’s no place for it.”

Pressed further on whether the Cupertino, California-based tech giant was reconsidering its advertising on X due to the controversies, he stated, “It’s something that we ask ourselves. It’s something we constantly ask ourselves.”

He added, “We believe in treating everyone with dignity and respect, and that’s how we show up as a company. We believe in being a part of the community and trying to advocate for change rather than pulling the moat up and going away.”

Earlier this month, it was reported that Musk is preparing for a legal battle against ADL, the Jewish non-governmental organization that seeks to fight anti-semitism and extremism around the world, of sabotaging his social media platform, X, through false contention of anti-Semitism.

See Also: Why Picking An iPhone 15 Pro Max Color Was’ A Hard Decision’ For Tim Cook

Why It’s Important: Last year, Apple temporarily suspended ads on Twitter after a tragic shooting incident at an LGBTQ+ nightclub in Colorado left five dead and numerous others injured.

Apple was aiming to safeguard its brand from association with news reports about the mass shooting, reported The New York Times, citing two former Twitter employees.

However, Musk apparently misconstrued the motive behind Apple’s decision, hinting that it was related to his content moderation practices on the platform.

Later, approximately two weeks following the tragic Colorado incident, Apple reportedly resumed advertising on Twitter.

Photo by Laura Hutton on Shutterstock

Check out more of Benzinga’s Consumer Tech coverage by following this link.

Read Next: Why Gurman Thinks Apple Can Come Out On Top This Holiday Quarter And Reverse Sales Slide

Share. Facebook Twitter Pinterest LinkedIn Tumblr Email
Previous ArticleDuke University Rises, UChicago Falls: U.S. News Releases 2024 College Rankings
Next Article Crypto Market Forecast: Week of September 18th 2023
James Taylor
  • Website
  • X (Twitter)

A writer and finance enthusiast who loves diving into the exciting world of stocks, commodities, forex, and crypto. I'm all about making the financial markets less intimidating and more accessible, so I write engaging content that simplifies complex concepts and shares practical investment strategies. Whether you're a seasoned investor or just getting started, I've got your back! But hey, life isn't all about work, right? On weekends, you'll find me hanging out and having a blast with my awesome friends and family. We love bonding over shared interests, trying out new adventures, and simply enjoying each other's company. Striking that balance between work and play is super important to me, because what's the point of success if you can't share it with the people you love? So, if you're up for some financial market insights and a good dose of weekend fun, stick around! Together, we'll navigate the money world and make the most of our time off. Let's learn, grow, and create memories along the way!

Related Posts

NovelVox has partnered with Zoom to enhance the contact center experience for customers in healthcare, banking, finance, and insurance. This collaboration aims to empower agents to deliver personalized customer experiences. NovelVox, a contact center experience optimization company, has announced its partnership with Zoom Video Communications, Inc. to integrate the Zoom Contact Center experience with industry-specific agent desktop integrations. By embedding NovelVox’s Agent Accelerator within Zoom Contact Center, agents will have a unified view of customer information, enabling them to deliver personalized and connected experiences. Agent Accelerator is a tool that consolidates all the applications agents use when interacting with customers, including core industry apps, business applications, backend systems, databases, and CRMs. This comprehensive view of the customer journey on a single screen eliminates the need for agents to switch screens or leave their Zoom workspace, resulting in faster query resolution and improved service experiences for customers. Agent Accelerator is industry-optimized and can easily connect with core systems in healthcare, banking, finance, insurance, and credit unions. This capability, along with industry-specific features and ready templates, allows contact centers to optimize their performance according to their distinct industry requirements. Customer expectations from contact centers have evolved, with a demand for personalized and consistent service experiences across all channels. Customers expect agents to have access to their entire customer journey, eliminating the need to repeat information or experience long wait times and multiple call transfers. To meet these expectations, NovelVox and Zoom are joining forces to empower agents with all the information they need to deliver a superior customer experience from within the Zoom Contact Center. This integration and unification will be enabled by embedding NovelVox’s unified agent desktop within the Zoom apps framework. Additionally, the comprehensive library of 75+ third-party app integrations opens doors for exciting new integrations within Zoom Contact Center, particularly in customer experience-intensive sectors such as banking, finance, credit unions, healthcare, and insurance. NovelVox CEO, Amit Gandhi, expressed excitement about the partnership, stating that it is a significant milestone for NovelVox’s mission to transform contact centers into consolidated customer experience centers. The Unified Agent Desktop for Zoom Contact Center is just the first step towards achieving this goal. The company aims to continue innovating and deploying refined contact center integrations to bring efficiency and coherence into the customer experience. NovelVox is a global contact center software development firm dedicated to transforming the agent-customer experience and driving brand loyalty and customer advocacy. With a library of 75+ third-party app integrations, the company has pioneered agent experience with solutions like Unified Agent Desktop, Contact Center Wallboards, Reporting and Analytics, and more. Their 14 years of experience in developing, integrating, and refining contact center applications have served various industries such as banking, healthcare, telecom, education, government, and retail. For media inquiries, please contact Martin Katz at NovelVox. Source: NovelVox

October 3, 2023By James Taylor0

Why This Tesla Analyst Stays Bullish On EV Giant Despite Q3 Delivery Miss – Tesla (NASDAQ:TSLA)

October 3, 2023By James Taylor0

Corstrata Receives Telehealth/Telemedicine Agreement with Premier, Inc.

October 3, 2023By James Taylor0

Leave A Reply Cancel Reply

Our Picks
Press Releases

Dr. Leah Reynolds Celebrated for Dedication to the Field of Education

By James TaylorOctober 3, 2023
Government

Japan’s Billion-Dollar Boost for Micron Amid Global Tech Turbulence – Micron Technology (NASDAQ:MU), Taiwan Semiconductor (NYSE:TSM)

By James TaylorOctober 3, 2023
Technology

NovelVox has partnered with Zoom to enhance the contact center experience for customers in healthcare, banking, finance, and insurance. This collaboration aims to empower agents to deliver personalized customer experiences. NovelVox, a contact center experience optimization company, has announced its partnership with Zoom Video Communications, Inc. to integrate the Zoom Contact Center experience with industry-specific agent desktop integrations. By embedding NovelVox’s Agent Accelerator within Zoom Contact Center, agents will have a unified view of customer information, enabling them to deliver personalized and connected experiences. Agent Accelerator is a tool that consolidates all the applications agents use when interacting with customers, including core industry apps, business applications, backend systems, databases, and CRMs. This comprehensive view of the customer journey on a single screen eliminates the need for agents to switch screens or leave their Zoom workspace, resulting in faster query resolution and improved service experiences for customers. Agent Accelerator is industry-optimized and can easily connect with core systems in healthcare, banking, finance, insurance, and credit unions. This capability, along with industry-specific features and ready templates, allows contact centers to optimize their performance according to their distinct industry requirements. Customer expectations from contact centers have evolved, with a demand for personalized and consistent service experiences across all channels. Customers expect agents to have access to their entire customer journey, eliminating the need to repeat information or experience long wait times and multiple call transfers. To meet these expectations, NovelVox and Zoom are joining forces to empower agents with all the information they need to deliver a superior customer experience from within the Zoom Contact Center. This integration and unification will be enabled by embedding NovelVox’s unified agent desktop within the Zoom apps framework. Additionally, the comprehensive library of 75+ third-party app integrations opens doors for exciting new integrations within Zoom Contact Center, particularly in customer experience-intensive sectors such as banking, finance, credit unions, healthcare, and insurance. NovelVox CEO, Amit Gandhi, expressed excitement about the partnership, stating that it is a significant milestone for NovelVox’s mission to transform contact centers into consolidated customer experience centers. The Unified Agent Desktop for Zoom Contact Center is just the first step towards achieving this goal. The company aims to continue innovating and deploying refined contact center integrations to bring efficiency and coherence into the customer experience. NovelVox is a global contact center software development firm dedicated to transforming the agent-customer experience and driving brand loyalty and customer advocacy. With a library of 75+ third-party app integrations, the company has pioneered agent experience with solutions like Unified Agent Desktop, Contact Center Wallboards, Reporting and Analytics, and more. Their 14 years of experience in developing, integrating, and refining contact center applications have served various industries such as banking, healthcare, telecom, education, government, and retail. For media inquiries, please contact Martin Katz at NovelVox. Source: NovelVox

By James TaylorOctober 3, 2023
Financial Services

Enrichly Wins Venture Atlanta 2023 Startup Showcase Live

By James TaylorOctober 3, 2023
Stay In Touch
  • Facebook
  • Twitter
  • Pinterest
  • Instagram
  • YouTube
  • Vimeo
Don't Miss
Trending

Wedbush Initiates Coverage of First Industrial Realty Trust (FR) with Outperform Recommendation

By James TaylorOctober 3, 2023

Fintel reports that on October 3, 2023, Wedbush initiated coverage of First Industrial Realty Trust (NYSE:FR) with an Outperform recommendation. Analyst Price Forecast Suggests 27.80% Upside As of August 31, 2023, the average one-year price target for First Industrial Realty Trust is 59.77. The forecasts range from a low of…

Lilly’s Eczema Candidate Lebrikizumab Faces FDA Rejection

October 3, 2023

NVIDIA To Rally Over 67%? Here Are 10 Other Analyst Forecasts For Tuesday – ChargePoint Hldgs (NYSE:CHPT), Delta Air Lines (NYSE:DAL)

October 3, 2023

Wedbush Initiates Coverage of Ryman Hospitality Properties (RHP) with Outperform Recommendation

October 3, 2023
FEATURED INSIGHTS​
Top Stories

Domaine Des Etangs, Auberge Resorts Collection Voted No. 1 Hotel in France by Readers of CondI Nast Traveler

By James TaylorOctober 3, 2023
Trending

Wedbush Initiates Coverage of First Industrial Realty Trust (FR) with Outperform Recommendation

By James TaylorOctober 3, 2023
Trading Insights

Lilly’s Eczema Candidate Lebrikizumab Faces FDA Rejection

By James TaylorOctober 3, 2023

Subscribe to stay informed!

Discover hidden stock market gems and stay up to date with our weekly email newsletter and individual stock ideas

Telegram RSS
  • Home
  • Privacy Policy
  • Disclaimer
  • Virtus Report
  • Get Access
  • About Us
© 2023 Virtus Junxit LLC

Type above and press Enter to search. Press Esc to cancel.